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ACKTEC Privacy Policy

ACKTEC Technologies Pte Ltd operates the https://www.kiqs.co/ website and app. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Key Information

  • ACKTEC Technologies Pte Ltd is the data controller of the personal information we collect about you (i.e., the entity that determines the means and purposes of collecting, using, and disclosing the personal information.

  • We collect the personal information set out in the "What Information We Collect" section of this Privacy Notice below, including account registration details such as name and email, details of Content Offerings you undertake, survey information (where you provide it), identity verification data, and information about your use of our site and Services.

  • We use your personal information for the purposes set out in the "How We Use the Information" section of this Privacy Notice below, including providing our site and Services to you, ensuring the security and performance of our site, conducting research relating to Content Offerings, sharing information with our Content Providers and our suppliers, direct marketing, and performing statistical analysis of the use of our site and Services.

  • You have a number of rights that you can exercise in relation to our use of your personal information, as set out in the "Updating or Deleting Your Personally Identifiable Information" section of this Privacy Notice below.

What data do we collect?

Our Company collects the following data:

  • Personal data may include, but is not limited to:

    • Name, email address, phone number, country, education

    • Cookies and usage data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. We may use your Personal Data to contact you regarding important information that could impact your usage of KQwest and its related services (Critical Updates). Due to the nature of the Critical Updates, it is not possible to opt-out of these communications.

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  • Usage data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a computer or mobile device.

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

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  • Location data

We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time, through your device settings.

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  • Tracking and Cookies data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use of Data

ACKTEC Technologies Pte Ltd uses the collected data for various purposes:

  • To provide and maintain our Service

  • To notify you about changes to our Service

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our Service

  • To monitor the usage of our Service

  • To detect, prevent and address technical issues

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

  • To personalise your experience (your information helps us to better respond to your individual needs)

  • For research into learning and/or teaching and/or on-line engagement (our team is always discovering and sharing the most effective ways of facilitating learning and teaching which is engaging)

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

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ACKTEC Technologies Pte Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser’s cookies.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

 

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

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The payment processors we work with are:

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

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We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

For courses available for public enrolment via the https://www.kiqs.co/ website or for accounts created through our Service’s publicly accessible account registration system, we do not address anyone under the age of 18.

 

We do not knowingly collect personally identifiable information from anyone under the age of 18 through the Marketplace. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

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For courses where a User is enrolled or an account is created via an institution portal or a private enrolment processes, and where the User is in a private class, the Service  supports Users who are at least 13 years of age but under 18 years of age (“Minor”) and provides the necessary tools to protect their privacy.

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If you are a parent, legal guardian, school, approved teachers, facilitator, or third-party provider permitting a Minor to create an account and/or use our Service, you agree to:

  • supervise the Minor’s use of the Service and their account;

  • assume all risks associated with, and liabilities resulting from, the Minor’s use of the Service and their account;

  • ensure that the courses that the Minor enrols in on our Service are suitable for the Minor;

  • ensure all information submitted to us by the Minor is accurate; and

  • provide the consents, representations, and warranties contained in the Privacy Policy and Terms of Service on the Minor’s behalf.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

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We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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